Data Privacy Notice
We deeply value your privacy at GoldenBrookCove
Information We Collect
When you reach out to us for corporate floral designs or gift services, we gather details you knowingly share. This includes your name, company name, email address, phone number, delivery locations, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget preferences. This helps us tailor our service to meet your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this information to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GoldenBrookCove respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal information with utmost seriousness and implement appropriate technical and organizational safeguards to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal data within our organization.
Secure Storage
Personal data is kept on secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during transmission between your browser and our infrastructure.
Limited Access
Only approved staff who require the information to deliver services can access customer data.
Although we deploy robust security measures, no online transmission method is entirely secure. We continually update our security practices to defend against evolving threats.
Your Privacy Rights
You hold important rights over your personal information. Under applicable laws, you may possess the right to access, rectify, erase, or limit how your personal data is used.
To exercise these rights, please reach out using the contact details at the bottom of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by the type of data and its collection purpose.
Typical Retention Periods:
- Customer contact and order information: three years after last service interaction
- Payment transaction records: seven years to satisfy tax and accounting requirements
- Website analytics data: about twenty-six months used for service improvement
- Marketing preferences: Until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies allow us to remember your preferences and assess site performance.
You can manage cookie preferences in your browser settings. However, turning off some cookies could impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
External Links
Our site may include links to third-party websites or services. This privacy policy covers only GoldenBrookCove and our site. We are not accountable for the privacy practices of external sites.
We recommend that you review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy occasionally to reflect changes in our practices, offerings, or legal requirements. When significant updates occur, we will modify the "Last Updated" date at the top of this policy.
Please take a moment to review this policy from time to time so you stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
GoldenBrookCove Privacy Team
Rosewood Crescent, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.